As a global organization with more than 100 years of experience in the industrial equipment, we know the importance of a solid, consistent, and reliable service organization. High-quality service is essential to maintain the kind of customer loyalty we enjoy, and receive the thousands of repeat orders we have earned. We understand the vital role our machinery plays in the profitability of your business. To ensure your machine investment will never let you down, we offer the following menu of technical and support services in collaboration with our sales partners in Africa.
- Installation and start-up service; proper installation, efficient machine start-up and on-site operator training assure your Shibaura machine will be as productive as possible, as soon as possible.
- Field service; our staff of technical service representatives is on call nationwide, ready to perform machine repairs or service at your location.
- Telephone technical support; our team of technical experts is available to provide fast, over-the-phone answers and solutions to your urgent questions and problems.
- Upgrade and retrofit services; our factory-trained engineers and support staff can offer upgrade and retrofit solution to ensure your older machines are operating at peak efficiency and productivity.
- Training; our team of experienced instructors offer a wide range of training related to; safety, maintenance, operation, programming, process, and others, in on-site setting.
Our unsurpassed dedication to comprehensive engineering and service support includes: factory-trained engineers on staff, and contract & preventative maintenance support agreements.